“Pivoting doesn’t necessarily mean desperation,” says Alan Spoon in his Inc article, What Pivot Really Means. “It can be a tool to discover additional growth–growth you might otherwise have overlooked.”
When you pivot your business, you’re exploring new models and directions. Often your vision remains the same: you’re fine-tuning, adjusting and maybe rebranding.
And you’re no doubt exploring ways to generate a new message. The stories you’ve told up to now may not be as effective.
Here are three ways to use stories to remodel, rebrand or reframe.
(1) Share a story about working with your competitor versus working with you.
When you pivot your business, your clients might enjoy a whole different experience from what you offered before – and what you competitors do now.
A physical therapist points to “one-on-one sessions instead of having someone divide their time between you and someone across the room.”
A lawyer shares a story of a client whose previous lawyer didn’t return calls and generally made her feel her problem was too trivial for his attention.
A massage therapist focuses on pain relief and therapeutic healing instead of a feel-good spa massage (which has its place for sure – just not what his clients want).
I give my own clients a smooth, straightforward web experience, in contrast to web developers who make a big production out of a solo-preneur website and charge accordingly. Here’s an infographic I made to show the differences in website development. Click here.
And here’s a story comparing two experiences of business owners trying to write copy: “A Tale of 2 Marketers.” Click here.
(2) Share a story about why your best clients chose to work with you.
This is a fun one. How do clients make buying decisions?
What assumptions are you making about your market? Are they accurate?
Coach A’s market story is, “New business owners want to learn from people like me, who have gone from heartache of business failure to earning in the high six figures, over a 3-year period. They will hire a coach based on the coach’s own track record, preferably verified with sales records. They view the coach’s success as social proof, saying, ‘If she can do it, I can do it!'”
Coach B’s market story is, “New business owners realize that a good coach often is a mediocre player. For instance, Pat Summitt – perhaps the most successful and most honored coach in women’s basketball – was not a superstar when she played for UT – Martin. So these business owners will make buying decisions based on what they believe about the coach’s effectiveness, not the coach’s own success.”
(3) Borrow from sci-fi and tell a story of “Forward To The Future.”
After you pivot your business, what will your company look like in 3 to 5 years? What can clients expect?
Imagine that it’s 3 or 5 years from now. Tell the story of how your new pivoted company went from here to there. Is your company still around? How big is it now?
You’re not fortune telling or planning, just exercising some imagination. It’s a good way to see whether your brand will grow with you. Of course you may get derailed or you may realize along the way that (a) you’re not interested in growing this way or (b) the world has changed so much it doesn’t make sense anymore.
Compare two consultants:
Consultant A: “My company now has grown to 7 figures annually. I have 3 contract employees and I go to an office every day. I am known as a sought-after speaker in my field. I work with VIP programs such as high-end weekends and intensives for one-on-one clients. I value the opportunity to influence hundreds of people each year and change their lives, even if I see them just briefly.”
Company B: “My company has grown to give me a comfortable living and time for leisure. I work out of my living room with my 2 dogs and assorted cats. I work one-on-one with clients at moderate price points and sell many products. I have one assistant for a few hours a month. I value the hands-on interaction with my clients.”
Can you see how these consultants might move in different directions? Comment below.